Terms and conditions for customers of www.flamene.eu
1. FLAMENE website is operated by
Dodavatel
FLAMENE ČR, spol. s r.o., Líbezná 705, 250 64 Hovorčovice, Česká republika.
PO je registrována v obchodním rejstříku, vedeného Městským soudem v Praze oddíl C, vložka 1867/46 ze dne 9.12.2011
ID: 24186422
VAT: CZ24186422
(referred to as supplier)
Contact details
Info: +420 775 528 908, +420 775 528 929
E-mail: info@flamene.eu
On e-mails we response in 2 working days.
Account details
CZK: UniCredit Bank 2106966531/2700
2. Order procedure
List of goods on the website www.flamene.eu is a catalogue of currently delivered goods. The supplier does not guarantee instantaneous availability of all items. Goods availability will always be confirmed upon request. To order, the customer will choose goods, correctly complete the order form and send the order. Sending an order form is a proposal for concluding a purchase contract. The order also guarantees reservation of the ordered goods. The customer can check the price of particular items of goods on the website. Price for transport and other eventual fees can be checked in page Delivery.
Cancellation of order
The customer and the supplier can cancel the customer’s order until it is confirmed by the supplier. If it is the supplier who cancels the order, he states the reason why such order cannot be confirmed. Cancellation of the order after concluding the purchase contract is only possible after previous mutual agreement between the supplier and the customer and under conditions both parties agree with.
3. Sending the goods
If the goods are to be sent to the customer by delivery service, a binding confirmation from the side of the supplier is required to conclude the purchase contract. The purchase contract is concluded by the time of being confirmed.
Time of delivery
The ordered goods will be delivered in the shortest period possible, depending on its availability and operational conditions, by mail or a carrier, usually within 3 to 7 working days after dispatching the order. The customer is informed about eventual extension of the time of delivery. The goods are considered delivered by being delivered at the provided address by the customer in the order form.
Form of delivery
Transport to the stated address is provided by the supplier on the territory of Czech Republic and Slovak Republic. Costs for transport of goods vary according to the selected form of transport. If more forms of transport are available for the goods ordered, customers can choose the form of delivery themselves. Available forms of transport are to be found in page Delivery.
Payment method
The customer can choose to pay the purchase price with cash on delivery at the place while taking the goods over from a contractual delivery service or to transfer the purchase price of the goods to the supplier’s account under relevant variable symbol that will identify the payment. The package always includes a tax document and a user manual (when necessary). Installation or mounting is not part of the purchase contract.
Taking over the delivery
The customer is obliged to check the goods immediately upon taking them over. If any mechanical damage to the package is found, the customer is obliged to check the state of goods in presence of the carrier and in case of damage make a report about damage to the package and have this fact confirmed by the carrier. On basis of such produced record the customer will either get an appropriate discount or obtain a new product. The customer is also entitled to withdraw from the contract.
Communication between the customer and the supplie
Further communication between the supplier and the customer takes place in the form of electronic mail, if not agreed otherwise.
4. Warranty conditions and complaints – claims for compensation for damage
Warranty period and certificate of warranty
Warranty period starts by the customer’s taking over the goods.
Warranty period is stated in the description column of every item of goods on the website. If the given goods have a warranty certificate, it is issued on the day of selling the goods. In case there is no warranty certificate, the tax document substitutes the warranty certificate.
The warranty does not apply to ordinary wear and tear of the goods (or its parts) caused by using it. If that is the case, shorter durability of the goods cannot be considered a fault and thus cannot be complaint about.
For a customer who uses the goods for the purpose of undertaking a business with them, the warranty period is not set by the Civil Code. The warranty period stated on our websites is only intended for consumers not for businessmen who buy the goods within the scope of their business activity (purchase for which registration number is used).
Complaints
In case when the customer finds a fault on the purchased goods within the guarantee period that was not caused by inappropriate use of the goods but by a flaw, they are entitled to complain about the goods during the guarantee period.
Complaints procedure
If the customer wishes to complain about the goods bought in the internet shop Flamene, they will contact the shop via e-mail or by phone and will agree on details of further proceedings.
It is convenient to send the goods in the original package or in another package appropriate for transport since the supplier does not guarantee for eventual mechanical damage caused to the goods before taking it over.
Settling a claim
The supplier will examine justice of the claim and after examining it he will inform the customer via e-mail or by phone about the way of settling the claim. Consequently the customer will be called to take over the goods.
5. Withdrawal from the contract
The customer’s right to withdraw from the contract
The customer is entitled to withdraw from the contract in the case when the supplier does not meet contract conditions concerning the delivery. The customer who does not buy the goods within the scope of his business activity is entitled to withdraw from the contract within 14 days after receiving the goods at the latest according to the Civil Code.
The supplier’s right to withdraw
The supplier is entitled to withdraw from the contract only before sending the goods and only in case when the goods are not available or the price of the goods has changed dramatically. Before withdrawing the supplier is always obliged to contact the customer via e-mail or by phone and inform him about the change.
Procedure in case of withdrawing from the contract
With regard to the fact that in case of the customer’s withdrawal the contract is cancelled from the very beginning, the supplier and customer will compensate for all accepted fulfilment respectively. The customer can withdraw by announcing this information to the supplier by electronic mail to the address info@flamene.eu. It is always necessary to state number of order, variable symbol, date of purchase and to present original copy of purchasing the goods while withdrawing.
If the customer has already received and taken over the goods, they will send it back to the supplier who will examine the state of the returned goods without undue delay. In case the goods are returned to the supplier in a state other than intact, the customer is obliged to pay for costs connected with restoring the goods as well as damage to the goods (incompletion, damaged package, wear-out, etc.)
In case of withdrawing the supplier is obliged to return to the customer the purchase price already paid or its part. The purchase price or its part will be returned to the customer in the shortest term possible, within 14 days after returning the goods at the latest.
6. Personal data protection
The supplier gathers customers’ personal data (name, address, phone number and e-mail address) with their consent. Such data is used above all for simplifying customer’s orders in the future. If the customer agrees, the supplier can provide him, via e-mail or by phone, business information concerning novelties, offers or advertisements and offer them participation in opinion polls and market researches.
The supplier does not offer customer’s personal data to third persons; an exception being external carriers who obtain customer’s data to the extent necessary for smooth delivery of the goods. The data which the supplier stores and administers about the customer might be changed at any time by the customer after they sign up in the customer section on the website. The customer can retract their consent with storing and administering their personal data or with sending business announcements at any time by sending an e-mail message to info@flamene.eu or announce this fact to the supplier by the phone.
7. Final provisions
These business conditions apply to all purchase contracts concluded between the supplier and the customer. The supplier reserves the right to change the business conditions.
